Shipping policy

SHIPPING POLICY

Order Processing

Every TopLife order is made to order. Please allow 3–7 business days for production and quality checks before shipment. Processing may take longer during major releases, holidays, or periods of high demand.

Estimated Delivery

United States: Most orders arrive within 7–15 business days after the order is placed.

International: Most orders arrive within 15–30 business days after the order is placed.

Delivery times are estimates, not guarantees. Customs clearance, severe weather, holidays, carrier disruptions, and other circumstances outside our control may cause delays.

Tracking

When your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take 24–72 hours to appear after the carrier receives the package.

Split Shipments

Items may be produced or fulfilled from different locations. Products from the same order may arrive separately and have different tracking numbers. You will not be charged additional shipping because an order is split.

Shipping Addresses

Please review your shipping address carefully before completing checkout. If your order has not entered production or shipped, contact us as soon as possible and we will try to help. Address changes cannot be guaranteed.

Customers may be responsible for additional shipping costs when an order is returned because the address provided was incorrect or incomplete, or because the package was refused or left unclaimed.

Lost, Damaged, or Missing Packages

If your package arrives damaged or tracking has not updated beyond the estimated delivery window, contact us within seven days with your order number and clear photographs when applicable. We will review the issue with the carrier and fulfillment team.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery location, and the carrier first. TopLife Clothing is not responsible for packages confirmed as delivered to the address provided at checkout, but we will make a reasonable effort to help investigate.

International Orders and Customs

TopLife ships to most available international destinations. Delivery availability may vary by product and country.

Most duties are included in the shipping service. However, recipients in certain countries or remote regions may occasionally be charged customs duties, taxes, or handling fees required by local authorities. Any such charges are the recipient’s responsibility.

Contact

For shipping assistance, email toplifeclothing@gmail.com and include your order number.